Cebu Pacific Extends Flexible Booking Options

Cebu Pacific has extended the validity of its flexible booking options for passengers traveling with the airline until 31 December 2020.

“We continue to listen to our passengers so we may
also continuously review and improve our processes to better
address everyone’s concerns,” said Candice Iyog, CEB VP for
Marketing & Customer Experience. “As such, we are pleased to share
that we have extended our options to cover flights until the end of
this year, to give our passengers more flexibility when it comes
to scheduling their travels.”

The airline has created a virtual wallet it’s called a
Travel Fund which is valid for two years and can be used to book
flights up to 12 months ahead, as long as transactions are done
before the fund expires. This means customers can use their Travel
Funds to book trips potentially until 2023.

This virtual wallet will consist of the full cost
of the ticket, and can be used not only for flights but even for
purchasing ancillaries, such as baggage allowance and seat
blocking.

This option is also an alternative for passengers
who do not have fixed travel dates yet. Customers with existing
Travel Funds need not fret as the two-year validity will be
applied retroactively, or from the date, the fund was created.

Unlimited Rebooking of Flights

Unlimited rebooking of flights will continue to be
made available for customers, without any rebooking or change
fees. Those who wish to postpone travel plans may opt to rebook
their flights as many times as possible. If applicable, a minimal
fare difference may apply.

Canceled Flights

Those with canceled flights have the following
options: placing the full cost of the ticket in a Travel Fund
valid for two years; unlimited rebooking of flights – both
rebooking fee and fare difference are waived if the new travel
the date is within 90 days or availing of a full refund.

Passengers can manage their bookings online
through the “Manage Booking” portal on the Cebu Pacific website.
Bookings can be modified up to two (2) hours before the flight.

“Rest assured we remain optimistic for the
industry, and look forward to the day #EveryoneWillFlyAgain,”
added Iyog.

Those who booked their CEB flights via travel
agencies must coordinate requests through their respective agents.

Cebu Pacific continues to implement enhanced
bio-security preventive measures in accordance with global aviation
standards to keep passengers and staff safe. These include
contactless procedures, thorough cleaning, and disinfection
protocols for all aircraft and facilities, the mandatory wearing of
masks and face shields for both passengers and crew, as well as
rapid antibody testing for Cebu Pacific’s front liners.

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