Microsoft confirms issues in Windows 11 KB5036980, which added Start menu ads | Windows

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Most people do not care about optional Windows updates, but that’s not the case with Windows 11 KB5036980, which became a hot topic after we first spotted ads in the Start menu. Some people who installed the KB5036980 optional update are now running into new issues, and Microsoft has confirmed the reports.

In a Feedback Hub post first spotted by Windows Latest, several users complained that they’re getting 0x80070520 error messages when they try to change their account profile picture. The error is mostly experienced on devices with a local account only, which means you won’t run into it if you use a Microsoft account.

The error blocks users from changing the profile photo because Windows 11 can no longer save the picture in AppDataRoamingMicrosoftWindowsAccountPictures. Here’s a screenshot from my device:

This picture couldn’t be saved error | Image Courtesy:

Microsoft has updated the Feedback Hub post to confirm that it’s aware of the reports and has already made changes in internal builds. This means the May 2024 optional update should fix it in the preview builds, and June 2024 Patch Tuesday will patch the bug…


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