Illustration by Dustin Elliott.
By Christopher Elliott
Guest Columnist
Adriana Gores accidentally overpays her Comcast bill by nearly $5,000 and receives a prepaid debit card as a refund. When the balance mysteriously plummets to $82, she finds herself trapped in a customer service maze. Can she escape?
I accidentally overpaid my Comcast Xfinity bill online – I meant to pay my credit card but sent the money to Comcast instead. It was a massive mistake, totaling $4,762….
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