The secret to professional development that actually sticks isn’t the training itself. It’s what leaders do with it afterward.
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“I’m not here to sell you anything.” That’s what Amy — Sawyer Products’s lead salesperson — said when she walked into her first in-person meeting at a major retailer’s headquarters. Amy exemplified a communication tool she had learned in her company’s professional development courses.
The buyers looked confused. True to her words, Amy…
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